Support Policy – Robazon.us

Effective Date: March 2025

At Robazon.us, customer satisfaction is our top priority. This Support Policy outlines how we provide assistance to our customers and ensures a smooth shopping experience.

1. Customer Support Availability

Our dedicated support team is available to assist you:

• Monday – Friday: 24 hours
• Saturday – Sunday: Limited Support
• Contact Email: support@robazon.us
• Phone Number: (754) 279-8447

2. Types of Support Provided

We offer assistance for:

• Order Placement & Tracking
• Payment Issues
• Product Inquiries
• Return & Refund Requests
• Account Assistance
• Technical Issues

3. Response Time

• General Inquiries: Within 24 hours
• Urgent Issues: Within 12 hours
• Return & Refund Requests: Processed within 5-8 business days

4. Return & Refund Assistance

If you need to initiate a return or refund request, please visit our Return Policy Page or contact us via email with your order ID and reason for return.

5. Dispute Resolution

We are committed to resolving all disputes fairly and promptly.
If you are not satisfied with our service, please reach out to our Customer Support Manager at support@robazon.us with detailed information regarding your issue.

6. Privacy & Data Protection

All customer inquiries and personal information will be handled with strict confidentiality according to our Privacy Policy.

7. Feedback & Suggestions

We value your feedback! If you have any suggestions on how we can improve our services, please email us at feedback@robazon.us.

Contact Us

Phone: (754) 279-8447
Email: support@robazon.us
Address: 325 Wall St, Kingston, NY 12401